Privacy Policy

1. Information We Collect

We collect only what we need to respond to you and deliver our services:

• Information you provide — your name, email, phone number, company, and project details submitted through our contact forms, project calculator, or quote requests.
• Usage data — anonymised analytics such as pages visited, device type, and approximate region, collected to improve the site.
• Communications — records of correspondence when you email, message, or call us.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries, quotes, and project requests
• Provide, maintain, and improve our services
• Send service updates and relevant communications you opt into
• Analyse and improve website performance and user experience
• Meet legal, accounting, and security obligations

3. Legal Basis & Retention

We process your data on the basis of your consent, our legitimate interest in operating our business, and to perform any contract with you. We retain personal data only for as long as necessary to fulfil these purposes or to comply with applicable Indian law, after which it is securely deleted.

4. Data Protection

We apply appropriate technical and organisational measures — including HTTPS encryption in transit, access controls, and security headers — to protect your data. We do not sell or trade your personal information.

5. Third-Party Services

We rely on trusted processors to operate the site and serve you, including Google Analytics (usage measurement), Supabase (infrastructure), and Razorpay (payments). These providers only receive the data required to perform their function and are bound by their own privacy and security commitments.

6. Cookies & Analytics

Our website uses cookies and similar technologies to remember your preferences and measure traffic via Google Analytics. You can accept or decline non-essential cookies via our cookie banner, and control cookies at any time through your browser settings.

7. Your Rights

You have the right to access, correct, export, or delete your personal data, and to withdraw consent or object to processing. To exercise any of these rights, email us at hello@tawicode.in and we will respond within a reasonable timeframe.

8. Contact

For any privacy-related question, reach us at:
TawiCode Technology Solutions OPC Pvt. Ltd.
Jammu, Jammu & Kashmir — 180001, India
Email: hello@tawicode.in

See also our Terms of Service.